Posted on Thursday, 28 September 2017
Before making the decision to what technology systems to purchase for the hotel you are managing, you need to ask some questions to the vendor first. Whether we’re talking about online room access or cloud-based systems for hotel databases or even real-time reporting solutions, there are a few things you need to know before making such an important decision. These are the most important 5 questions you should ask your technology solutions provider before making a technology purchase decision for the hotel.
1. Does the solution integrate with other technologies?
Seamless technology integration through an open API is what you need to look for when you want to optimize hotel operations and ultimately improving guest experience. The ultimate goal is to always stay connected with your guests in the way they prefer. In is also important to stay all time connected with the staff so they can respond to customer requests and connect to all the hotel systems for a streamlined workflow. Our Senso by Calirom solutions are specially designed to be fully integrated into other hotel technologies you are using.
We provide you with an integrated hotel solution system and this means perfect compatibility, communication and synchronization between all applications and equipment, as well as automatic needs calibration. Optimized and compatible with one another, our solutions will provide you with all the information you need to have everything at the tip of your fingers to manage the hotel smoothly.
2. Does the solution offer customized performance reporting?
Hoteliers have particular reporting needs. With our Senso Reports solution you will receive regular and customizable reports, according to your needs. This way, it will be easier for you to monitor and control what is happening in and around the hotel, from staff activity to the equipment functionaility and the situation in the rooms.
3. Is the solution mobile-friendly?
One of the main requirements today from a hotel technology solution is to be fully optimized for mobile. In other words, mobile-friendly. Mobile solutions offered to hotel guests, such as check-in and check-out using the mobile phone, allow the staff to provide them with better on-the-go services and help create a premium guest experience. With our Senso by Calirom solutions and the InfoStream mobile application, all of this is now make possible for your hotel!
4. How fast is the technical support service?
Another thing you need to know exactly is what to expect from the customer support and problem solving team when buying a solution for the hotel. By choosing Calirom solutions, you have top-level expertise from a specialized engineering team, and our 24/7 24/7 specialized technical support and maintenance at your disposal.
5. Are there any hidden costs?
The latest hotel technologies use cloud based and open APIs to reduce the integration and usage costs. They come with faster and easier installation and more reasonably-priced hardware systems, compared to what was available 10 years ago. In our case, transparency is a very important value we offer to our clients and we make sure that the solutions we create mirror it. Our hotel technology systems are innovations on the Romanian market, and abroad, because they use the latest technologies that are up to date with the present needs of hotel customers.
For more information on our solutions and for any other questions, please contact us.